Objective:

To ensure that all grievances from distributors, resellers, and customers are addressed promptly, fairly, and transparently.

Scope: This mechanism covers complaints related to:

• Product quality or delivery issues
• Commission or payout discrepancies
• Misconduct by distributors or company staff
• Violation of Code of Conduct
• Misrepresentation or misleading claims
• Any other concerns regarding the WOW FMCG business

Grievance Submission Channels:

Distributors or consumers may raise complaints via email: support@wowfmcg.com