Return and Refund Policy

We offer a fair and transparent Return and Refund Policy to protect interests of our consumers and independent distributors.

Return Eligibility:  You may return a product if

• It is damaged, defective, expired, or incorrectly delivered.
• It is unused, unopened, and in saleable condition with original packaging.
• The return request is raised within 30 days of delivery.

Non-Returnable Items:  We do not accept returns for the following

• Products that have been opened or used.
• Items returned after 30 days from delivery.
• Products without original packaging or invoice.
• Free gifts, promotional items, or samples.

Return Process:  To initiate a return

• Provide your Order ID, reason for return and supporting images (if applicable).
• Our team will guide you through the pickup or self-shipping process.

Refund Policy

• Refunds are issued within 10 working days after approval and inspection.
• Refunds will be made to the original payment method (bank/UPI/card) or as store credit.

Exchange Policy

If the product delivered is damaged or incorrect, we will ship a replacement at no extra cost after verification. Exchange is subject to stock availability.

Shipping Charges on Returns

• If the return is due to WOW FMCG’s error (damaged, wrong item), we will bear the return shipping cost.
• In case of customer-initiated returns, the customer will bear the return shipping charges.

Returns by Distributors

• Distributors may return unsold goods within 30 days of purchase.
• Only marketable, unopened, and resalable items will be accepted.
• A restocking fee of up to 10% may be deducted from the refund amount.

Cancellation Policy

• Orders can be cancelled before dispatch by contacting our support team.
• Once shipped, cancellation is not allowed; the return process must be followed.

Contact Us

For return or refund support, Contact Us.
Note:  The Company reserves the right to amend this policy in accordance with evolving legal guidelines and business needs.